Practice Policy

HOURS: 

  • Office Appointments available Mon – Fri between 9:30am and 4:30pm.
  • Appointment hours may vary due to emergencies and hospital scheduling.
  • Telephones are answered Mon-Fri between 9:30am-4:00pm (closed from 12:30-1:30)

 

APPOINTMENTS:

  • By Appointment only.
  • Bring all prescription medications to each and every  appointment.  (Prescription renewals are preferably made during follow-up appointments or telephone perscriptions at a $10.00 fee.)
  • Bring Ontario Health Card.
  • Please check in with the receptionist and present Ontario Health Card and address and telephone changes
  • Please remove outer foot wear (slippers available)
  • Wear appropriate clothing.(loose sleeves, accessible, etc)
  • Please give us 24 hours notice of an appointment cancellation.
  • Urgent problems seen same day family md or available md

 

AFTER HOURS AND HOLIDAY COVERAGE:

  • Telephone Health Advisory Service after hours Nurse 5pm-9am 1-866-797-0000
  • Emergency Department Winchester District Memorial Hospital
  • Please do not abuse the Emergency Department, urgent problems may be seen the  same day in the office.

 

SERVICES OFFERED:

  • Family Medicine
  • In-Patient Care At WDMH
  • Nursing home care at Dundas Manor
  • Dr.Steele – Teaching of Medical Residents and No Scalpel Vasectomies
  • Chiropody

 

SERVICES NOT COVERED BY OHIP, PAYABLE AT APPOINTMENT:

  • Prescription renewals for Massage, Physio Psychotherapy $ 20.00
  • Prescription for orthotics $ 20.00
  • Driver’s Medical $ 125.00
  • Disability Tax forms $ 44.95
  • Work, sick notes $ 20.00
  • Patient chart copies – 1st 20 pages $ 30.00
  • Patient chart copies – beyond 1st 20 pages $ 0.25
  • **(postage/handling rates will vary)
  • Ear Piercing $ 20.00
  • Travel consultation -single $ 60.00
  • Travel consultation – family $ 80.00

*WE OFFER BLOCK FEE COVERAGE FOR UNINSURED SERVICES*
**Some of our physicians must also charge HST for their services.

 

POLICY ON TEACHING RESIDENTS

  • Family medicine residents are supervised directly and with “chart reviews”
  • Patients are selected randomly to be seen by the resident
  • Patients are expected to see the resident but are free to ask to see their regular MD as well if desired

 

COMPLAINTS PROCESS:

  • Please submit any complaints regarding your office encounter in writing or directly to your family MD so they may be dealt with constructively.
  • Suggestion boxes are available in the office, and you can send us suggestions via email from our Contact page.

 

ACCESSIBLE WORKPLACE

  • Nation River Health Clinic welcomes and encourages applications from people with disabilities.
  • Accommodations are available upon request for all candidates taking part in all aspects of the selection process.

 

PRIVACY POLICY:

Online Prescription RenewalPrescription Renewals