We hope that you are well and safe. In our continuous efforts to provide safe and effective care to our patients during the COVID-19 pandemic, we would like to keep you informed of the current status at the clinic and the recommended practices for the provision of community care.
Phase 2 Reopening
The second stage for reopening as announced by the Government of Ontario primarily concerns certain businesses, services and public spaces. At this time, primary care clinics are still required to reduce all non-essential and elective services involving direct physical contact with patients to minimal levels, with some exceptions allowed for time-sensitive circumstances, or essential care in order to assure patients’ safety and decrease risks of contamination.
Your health is our priority. Therefore, our clinic continues to offer virtual care using video and audio technologies to make sure that our services are effective and safe. If you call to book a new appointment, a virtual visit will be arranged by our office.
Patients who need to be seen in person for essential services must contact the clinic prior to their visit. If you are scheduled for an essential visit or if your doctor recommends an in-person visit following your virtual appointment, you will be asked to please remain in your car or outside the clinic weather permitting. Upon arrival please call reception at (613) 774-0915. You will be asked our standard CovID screening questions and then greeted at the front door and a nurse will escort you through the building. Please note that our waiting room area is currently closed. Also please DON’T arrive early for your in-office visit. We are scheduling patients so we have minimal overlap with people.
IF YOU THINK YOU MAY HAVE COVID-19
If you think you may have COVID-19, please use the Ministry of Health’s self-assessment tool available here: https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment and follow the instructions provided based on your answers to the questions.
Please note that our clinic is not equipped to test for COVID-19.
IF YOU HAVE SEVERE SYMPTOMS
If you have a medical emergency, please call 9-1-1 immediately. Otherwise, go to the hospital emergency department and pay attention to special signage.
Thank you for your patience and understanding in these difficult times.