Practice Policy

Hours: 

  • Office Appointments available Mon – Tues between 9:30am - 4:30pm, Wed - Thur 9:30am-8pm & Fri 9:30am - 3:30pm.

  • Appointment hours may vary due to emergencies and hospital scheduling.

  • Telephones are answered Mon-Tue 9:30am-4:00pm, Wed-Thur 9:00am-8pm & Fri 9am-3pm (closed from 12:30-1:30)

Appointments:

  • By Appointment only.

  • Bring all prescription medications to each and every  appointment.  (Prescription renewals are preferably made during follow-up appointments or telephone perscriptions at a $25.00 fee.)

  • Bring Ontario Health Card.

  • Please check in with the receptionist and present Ontario Health Card and address and telephone changes

  • Please remove outer foot wear (slippers available)

  • Wear appropriate clothing.(loose sleeves, accessible, etc)

  • Please give us 24 hours notice of an appointment cancellation.

  • Urgent problems seen same day family md or available md

After hours and holiday coverage:

  • Telephone Health Advisory Service after hours Nurse 5pm-9am 1-866-797-0000

  • Emergency Department Winchester District Memorial Hospital

  • Please do not abuse the Emergency Department, urgent problems may be seen the  same day in the office.

Services offered:

  • Family Medicine

  • In-Patient Care At WDMH

  • Nursing home care at Dundas Manor

  • Dr.Steele – Teaching of Medical Residents and No Scalpel Vasectomies

  • Obstetrics & Gynecology

Policy on teaching residents:

  • Family medicine residents are supervised directly and with “chart reviews”

  • Patients are selected randomly to be seen by the resident

  • Patients are expected to see the resident but are free to ask to see their regular MD as well if desired

Complaints process:

  • Please submit any complaints regarding your office encounter in writing or directly to your family MD so they may be dealt with constructively.

  • You can send us suggestions via email from our Contact page.

Accessible workplace:

  • Nation River Health Clinic welcomes and encourages applications from people with disabilities.

  • Accommodations are available upon request for all candidates taking part in all aspects of the selection process.

Privacy policy: