Frequently Asked Questions

If you have a question and do not find your answer in our FAQ.  Please contact us, we are happy to answer your questions.

How should I prepare for a visit to the Nation River Health Clinic?

  • Bring your health card.
  • Bring all of your pills , both prescription and over the counter.
  • Bring a list of any health professionals you have seen since your last visit to us.
  • Bring a companion if you have trouble hearing, remembering or understanding instructions given to you by your doctor.
  • Bring a list of questions for your doctor- we may not be able to address all of them at the time of your appointment but we will make arrangements to address them as necessary.
  • Bring a wheelchair or walker to help you into the building if necessary- both offices are wheelchair accessible.
  • Wear clothing that is suitable for ease of examination.
  • Avoid wearing perfumes , cologne or scented products as some people are quite sensitive to fragrance.
  • Avail yourself of the hand sanitizer and masks in the entrance to our offices if appropriate to your condition.
  • Make any necessary followup appointments prior to departure from our office and store the appointment card in a readily available place.
  • Notify as soon as possible if unable to keep your appointment or are going to be late.

How should I prepare for a visit to a Specialist for Consultation?

See Preparing for a Visit to The Nation River Health Clinic plus:

  • Bring a summary of your health history if you have one.
  • Be prepared to pay for parking or use of a public phone.

How should I prepare for a visit to the hospital?

See Preparing for a Visit to The Nation River Health Clinic and to a Specialist plus:

  • Be aware of any preparations needed for tests or procedures.
  • For admissions to the hospital bring toiletries but leave valuables at home.


My child is not feeling well, when do I call the doctor?

If your child is feeling sick or having symptoms of a cold, please visit the following link for helpful tips prior to contacting your doctor:

Caring For Kids – Canadian Paediatric Society

What do I do if my OHIP card has expired or is no longer valid?

If your card has expired and you have not been issued a new number, it is likely that your version code on your existing card has expired.

Normally the ten digit number remains the same but the two alphabetic letters following the numbers, has changed.

For example, on the newer green health cards, you will see:

OHIP Cards

Please contact the O.H.I.P. office at 1-888-376-5197 and have this problem corrected.